SHIPPING AND DELIVERY

1. SHIPPING & DELIVERY POLICY

At ALX Couture, we provide FREE Standard delivery to any address within Global. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports andJurongIsland.

On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

2. ORDER STATUS & TRACKING

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

Local Deliveries

There are 2 delivery options available for customer, Local Pickup and Standard Shipping.

Local Pickup – Customers who choose to pickup their order from one of our boutique locations can do so by choosing the Local Pickup option at checkout. To do so, select the ALX Couture location nearest you from the dropdown list. Please allow up to 3 days to ensure product availability at your chosen location. Please make sure to enter a valid phone number or email at checkout so that we can contact you when your order is ready. Local Pickup is a FREE service provided by ALX Couture.

Standard Shipping – All orders are shipped via USPS Priority mail. Please allow up to 3-5 business days to receive your order. Tracking information will be sent to the email provided at checkout. Shipping fees are dependent on your location and quantity of order. You may use the shipping calculator at checkout to retrieve the cost of shipping for your order before making a payment. ALX Couture does provide FREE Priority Shipping on all domestic orders over $100.

International Deliveries

For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. You may use the shipping calculator at checkout to retrieve the cost of shipping for your order before making a payment. ALX Couture does provide FREE shipping on all international orders over $300.

3. TAXES, DUTIES & TARIFFS

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

4. MODE OF PAYMENTS

We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.comfor more information. We do not accept any other forms of payment.